Online Bill Pay Common Questions

Online Bill Pay Common Questions

Can We Help You Online?

Client Service Support at (800) 825-9489, 7:00am to 6:00pm CST Monday – Thursday, and 7:00 am to 4:30 pm CST on Friday.

Internet Explorer: version 6.0 or later with JavaScript enabled.

The 17-character policy identification code shown on the very bottom of the page on the paper invoice for your current policy AND the first 5 digits of your zip code as shown on the paper invoice. This information is unique to your policy.
(ex. ST201ASWC 1234567, must include space if applicable)

If you remember your Login ID, you can use the link from the Welcome Page. You will then be prompted to enter your Login ID and respond to the Hint question reminder you had established at initial set-up of the account. If successful, you will then receive an email with a system-generated password, which will get you back into the system so you can re-set to something you prefer. If unsuccessful with the hint question, or you don’t remember your Login ID, you will need to contact Client Service Support at (800) 825-9489.

Menu, select the My Profile link. Then click on the Change link for the Password Option. From there you will be prompted to enter your current Password, a new Password, and to re-type the new Password. Once those changes are submitted, you will then get a successful Password re-set message on the next screen, with a link to re-access the site to use the new Password.

1st check your renewal Company, if it has changed since your prior renewal you will need to re-register your account. 
A: Please call Client Service Support at (800) 825-9489, 7:00 am to 6:00 pm CST Monday – Thursday, and 7:00 am to 4:30 pm CST on Friday for assistance.

Online Bill Pay Common Questions

Log-in Now to Pay Your Bill!

Meadowbrook’s Online Bill Pay System is for Direct Bill policyholders who would like to make their premium payments electronically through their checking or savings account, or credit card online.

New/Existing Users

Click Here to Log-in or Setup a New Account

One-Time Payment – No Registration Required

Click Here to make a payment using ACH – checking or savings – (No Fee)

Click Here to make a payment using your credit card – (Fee included)
(American Express is not accepted)

Paying Bills Made Easy!

  • Allows you to pay your premiums online
  • Fast, easy and convenient
  • Online payments can be made from your checking or savings accounts and credit card (with fee)
  • Payments made by 3:00 pm eastern time are credited same day. Payments made after 3:00 pm eastern are credited on the next business day
  • Bank holidays are observed
  • You have the ability to schedule future payments
  • If your 14-character policy number has a two character prefix like ‘WC’ please enter a space after your prefix. (0146WC 1234567)

This service is for policies issued by one of Meadowbrook’s subsidiary insurance companies or policy issuing carrier partners:

  • Star Insurance Company
  • Savers Property & Casualty Insurance Company
  • Williamsburg National Insurance Company
  • Ameritrust Insurance Corporation
  • Century Surety Company
  • ProCentury Insurance Company
  • State National Insurance Company
  • National Specialty Insurance Company
  • United Specialty Insurance Company

If you are a client of Meadowbrook Insurance Agency and have a billing or other question about your policy, please contact your insurance agent.

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